Shipping Policy
Fast, free, and fully covered delivery on every single order — nationwide. No hidden fees, no surprises, ever.
100% Free Shipping
+ Free Forklift Delivery Included
All products ship FREE of charge. No hidden freight fees. No surprise delivery charges. Every order includes free forklift / liftgate service at your delivery location — at zero extra cost to you.
How Shipping Works
From order placement to delivery — here’s what to expect
Place Order
Get instant order confirmation by email.
We Process
Your order is reviewed and prepared for shipment.
Ships FREE
You receive tracking info within 24 hours of shipment.
Delivered
Forklift service unloads your equipment at your location.
Free Forklift / Liftgate Service Included
Heavy equipment can be a challenge to unload — that’s why we include free forklift / liftgate service with every freight delivery. Our carrier partner goneshipping.com ensures your lift is safely unloaded curbside at no additional cost to you.
Order Confirmation
As soon as you place your order, you’ll receive an order confirmation email confirming we’ve received it. Orders are then reviewed for availability and scheduled for fulfillment.
If an item is on backorder or unavailable, we’ll contact you by email right away to discuss available options before proceeding — no waiting in the dark.
Order Shipment
All orders ship 100% FREE and typically leave the warehouse within 7–21 business days from the date of purchase. Transit times may vary based on product size, destination, and carrier scheduling.
Once your order ships, you’ll receive a shipping confirmation email with tracking information within 24 hours of dispatch.
If you haven’t received your shipping confirmation within 21 business days, please contact us at Info@triumphliftus.com — we’ll get you an update right away.
Shipping Method
We use the right shipping method for your order size:
- Orders 150 lbs or less ship via parcel carrier — at no cost.
- Orders over 150 lbs ship via LTL (less-than-truckload) freight — at no cost.
- All freight deliveries include free forklift / liftgate service for easy unloading.
We ship via our trusted carrier partner goneshipping.com, ensuring safe, reliable, nationwide delivery.
Delivery Information
Forklift / liftgate service is included for curbside delivery only. The customer is responsible for moving the equipment from the delivery location into the final installation area (typically inside your garage or shop).
Need installation help? Check out our Installation Page — we’ll connect you with certified installers in your area for free.
Order Status
To check the status of your order, simply email Info@triumphliftus.com or call +1 (602) 341-3567.
Please allow up to 21 business days for processing and shipment before requesting an update.
Damaged or Incomplete Shipments
Please inspect your shipment upon delivery. If damage is visible:
- Note it on the delivery receipt immediately, or
- Refuse delivery if damage is severe.
- If you accept delivery, take photos of any damage right away.
If your order arrives damaged or incomplete, please email photos to Info@triumphliftus.com or call +1 (602) 341-3567 the same day.
Want to know about returns? Read our full Return & Refund Policy.
Questions About Your Shipment?
Our friendly US-based support team is ready to help — get in touch any way you like.