Return & Refund Policy
Shop with total peace of mind. We offer a clear, fair, and customer-friendly return policy on every order.
While we fully stand by every product we sell at Triumph Lift US, we understand that sometimes you might change your mind or find that the product you ordered isn’t exactly what you were hoping for. That’s why we’ve made our return process simple, fair, and stress-free.
30-Day Return Policy
Change your mind? No problem. You have a full 30 days to return any eligible item for a refund.
How To Return an Item
Three simple steps to return your order
Email Us
Send your order number to Info@triumphliftus.com within 30 days of delivery.
Ship It Back
Follow our instructions to return the item in its original packaging.
Get Refunded
Once inspected, your refund is processed within 5 days to your original payment method.
Return Process Details
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at Info@triumphliftus.com with your order number. We’ll send you detailed instructions on how to process your return.
Please note that as the customer, you will be responsible for paying the return shipping costs of the item(s) in your order.
Once your returned items have been received and inspected at our warehouse, we’ll send you an email confirmation that your refund has been processed.
Important Condition Requirements
To receive a refund, returned items must arrive at our distribution center in “Like New” condition and include all original packaging and accessories. “Like New” means the items must show no visual signs of wear. The manufacturer will determine the final condition of the return and ultimately approve the refund. Items returned with visual signs of wear or damage due to use will not be accepted, and no refund will be issued.
Refund Timing
Refunds are issued within 5 days of receipt of the returned product at our distribution center. All refunds are processed using the same payment method used for the original purchase.
Restocking Fee
Like-New returns will be assessed a restocking fee of 15% to 25%, depending on the manufacturer. This fee helps cover inspection, repackaging, and return logistics costs charged by our suppliers.
Damaged or Defective Items
If your product arrives damaged, you must note it immediately when signing for delivery and send photos to Info@triumphliftus.com on the day of delivery.
Triumph Lift US will cover all shipping costs for defective, damaged, or incorrect merchandise — at our expense, not yours.
Remember to keep all original packaging for any items that need to be returned. All returns must be authorized by our customer service team before being processed.
We’ll work quickly to make sure you get the product you ordered, undamaged. Please note: items that become damaged after use are non-refundable unless specified under warranty.
Order Cancellations
If you’d like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
- Before shipment: Full refund, issued within 3 days of cancellation.
- After shipment: Follows our 30-Day Return policy and is subject to return shipping costs.
Other Return Policy Notes
If a specific vendor or product does not support the return policy stated above, it will be noted in the product description or product-specific return information. Products specified as certified pre-owned or used are not eligible for return.
Triumph Lift US only sells to purchasers who intend to use their item(s) for the duration of the product’s economic life. Orders purchased for “one-time use” or “temporary use” are not eligible for return under any circumstances. This includes but is not limited to:
- Orders intended for use at a trade show or conference venue
- Orders purchased by promotional companies
- Orders purchased by trade show facilitators
Need Help With a Return?
Our friendly support team is ready to help — contact us any way you prefer.